PURCHASES

How do I make a purchase at Gatostore.com?
To buy at gatostore.com is very simple:

1. Enter our site from your computer or mobile device and choose the products you want.

2. Click on the "Add to cart" button.
This will add the product to your cart and take you to it.

3. You can continue adding other products to the cart or click on "Start Purchase".

4. Register. It is necessary that you are registered in our site to make your purchase. If you are already a registered user, you must enter your username and password to proceed with the purchase.

5. Enter the address where you want to receive the product and click "Continue".

6. Select the shipping method you want and click "Continue."
The shipments are made through OCA.

7. Choose the means of payment and click on "Continue".

8. Finally on the Purchase Confirmation page you can review all the information of the purchase.
Before approving the order, please check that the detailed products correspond with those requested, because once the order is confirmed, it enters the assembly, billing and distribution process. Then click on "Continue".

9. There you will be redirected to another screen to complete the information about the chosen payment method.
After confirming the purchase you will receive an email (not valid as proof of payment).

10. Once the payment is accredited, we will send the products you have purchased with the corresponding invoice.
For any question, write to: tienda@gatostore.com

Can I make purchases from anywhere in Argentina?
Yes. By selecting "Home delivery" the purchases are sent by private mail OCA to the address indicated by the buyer, within the territory of the Argentine Republic.

Can I make a purchase from outside Argentina?
Not at the moment. If you are interested in buying our products from outside Argentina please send us a message through our contact form and we’ll let you know as soon as that’s possible.

How do I request an "A" type invoice?
If you need an "A" type invoice, send an email to tienda@gatostore.com indicating CUIT, company name, fiscal address and the corresponding order number. It is necessary that you request it at the moment followed by confirming the order, and prior to the confirmation of payment.

I am having problems to finalize my purchase. I follow all the steps but it seems that the site has problems processing or is down. Who should I contact?
For any inconvenience or difficulty to make a purchase, please send an email to tienda@gatostore.com and we will contact you shortly.

Where else can I buy Gato products?
In addition to our ecommerce site www.gatostore.com, you can get our products in our stores located at Buenos Aires, Argentina.

Gato Store Palermo:
Armenia 1578, Palermo, C.A.B.A.
Open Hours:
Monday to Friday from 12 pm to 8 pm
Saturday from 11 am to 8 pm.
Sunday and holidays from 2 pm to 7 pm.

Gato Store Recoleta:
Av. Santa Fe 1609, Recoleta, C.A.B.A.
Open Hours:
Monday to Friday from 11 pm to 8 pm
Saturday from 10:30 am to 7:30 pm.
Sunday and holidays: Closed.

Gato Gift Truck Galerías Pacífico:
Av. Córdoba 550, San Nicolás, C.A.B.A.
1st Floor - G310
Open Hours:
Monday to Sunday from 10 am to 9 pm.


SHIPMENTS

What are the possible shipping methods?

- Delivery at home: The products are delivered via OCA Mail, for the entire national territory, from Monday to Friday between 9.00 and 18.00. Two delivery attempts are made. If OCA does not find anyone, the customer will be notified to withdraw their order at the OCA branch that corresponds to the address within five business days.

- Withdrawal in OCA: You can choose the preferred OCA branch office. OCA will inform you by email or by text message when your order has arrived. To withdraw it, you must be over 18 years old and approach with your ID and the tracking code within five business days, otherwise the order will return to our facilities.

- Pick-Up points (pick up at GATO Stores without extra cost):
Pick-Up Point Gato Store Palermo:
Armenia 1578, Palermo, C.A.B.A. Open Hours: Monday to Friday from 12 pm to 8 pm. Saturday from 11 am to 8 pm. Sunday and holidays from 2 pm to 7 pm.

Pick-Up Point Gato Store Recoleta:
Av. Santa Fe 1609, Recoleta, C.A.B.A. Open Hours: Monday to Friday from 11 pm to 8 pm. Saturday from 10:30 am to 7:30 pm. Sunday and holidays: Closed.

The order may be withdrawn by the owner of the purchase or by a third party with authorization signed by the owner and a document proving his identity.

Orders that have been returned by mail by mistake at the address, having expired the withdrawal time in branch or having made two attempts without having been able to deliver the order, we will contact you to manage a new delivery.
Important: The costs of the new shipment must be borne by the customer.

How much time will the order last?
The average delivery time is 10 business days depending on the delay in leaving the deposit and the delivery time. The orders leave the deposit at least 24 hours after being confirmed. The delivery period begins to be counted once the order is available to OCA.
Reference of delivery times: CABA and GBA within 5 business days. Inside the country up to 800km from CABA within 7 working days. More than 800km of CABA within 15 working days.
Important: On special dates (Christmas, Cyber ​​Monday, Black Friday, etc.) the delay in delivery may be longer.
If you need the order urgently, contact tienda@gatostore.com and we will find the best way to help you.

What is the delivery cost?
The delivery cost will be indicated during your purchase, prior to finalizing the process. Gato Store S.A. It does not take care of the shipping costs. They run exclusively on behalf of the buyer, except in cases that Gato Store S.A. make a promotion that will be duly communicated.
Purchases exceeding $ 3000 will have the option of free shipping.

Are shipments shipped out of the country?
For shipments abroad please contact tienda@gatostore.com indicating the destination and desired products. Consult us for delivery times and payment methods.
Gato Store S.A. will not assume the expenses corresponding to taxes and customs duties of each country.

Can I save the shipping cost?
Yes, you can select the "Remove in the local" option:
Armenia 1578 - Palermo, Buenos Aires
Opening hours of the premises: Monday to Friday from 12 to 20 hours, Saturdays from 11 to 20 hours, Sundays and holidays from 14 to 19 hours.

PAYMENT METHODS

What are the payment methods?
At gatostore.com you can make the payment through all payment methods offered by Mercado Pago.
The MercadoPago system allows you to pay in installments with a large number of credit cards, at points of sale of PagoFácil, Rapipago, Provincia Net, Carga Virtual or Red Link or with the existing balance in your MercadoPago account. You can check the interest-free installment options at the following website: www.mercadopago.com/mla/credit_card_promos.htm
We do not accept payment against delivery by OCA.

ORDERS

Can I track my order?
Yes, as soon as your order is sent, you will receive an email confirmation with a tracking code. You can track it by logging into the OCA site: www5.oca.com.ar/ocaepak/
You can also check the status of the order by logging into your account on our website.
If you do not receive the tracking code, check your spam folder.

Can I cancel my order?
Yes, you can only cancel orders within the first 24 hours of completion, as long as it has not been dispatched.
Orders whose payments have not been credited within five working days of the purchase will be considered canceled.

RETURNS & EXCHANGES

Can I change or return a product?
Yes, always respecting our Policy of Changes and Returns.
There are two ways to do it:

1. In-Stores:
Gato Store Palermo: Armenia 1578, Palermo, C.A.B.A. Open Hours: Monday to Friday from 12 pm to 8 pm. Saturday from 11 am to 8 pm. Sunday and holidays from 2 pm to 7 pm.
Gato Store Recoleta: Av. Santa Fe 1609, Recoleta, C.A.B.A. Open Hours: Monday to Friday from 11 pm to 8 pm. Saturday from 10:30 am to 7:30 pm. Sunday and holidays: Closed.
Important: You must present the invoice and / or authorization for the change sent by email.

2. Coordinating with our Customer Service Center by email to tienda@gatostore.com in order to deliver it to an OCA Branch or to coordinate the removal of the product by your address.

PROMOTIONS AND PROMOTIONAL CODES

How do I use a promotional code?
Once the products have been selected, you must go to the shopping cart and select the "Buy" option. The next step will allow you to enter the promotional code that will apply the discount to your shopping cart. You must enter the code and advance in the Purchase process. After this step, you must select the means of payment and shipping method.

Are the promotions the same in ecommerce as in the physical store?
The promotions offered by Gato Store S.A. may vary between the website and the physical store. The prices and promotions used on the website (eg, discount codes or promotions with social networks) may not be valid for the physical store, as well as prices and promotions (eg, additional discounts, coupons, bank promotions, etc.). be exclusive to the physical store and not apply to the website.

I would like to start receiving emails with news and promotions from Gato Store. Where should I register?
You can subscribe to our newsletter from the form located at the foot of our site www.gatostore.com or you can also do so by creating a user account at www.gatostore.com and clicking on the subscription confirmation.

I wish to unsubscribe from the mails sent by Gato Store S.A. Where should I do it?
You must enter the unsubscription link that is at the bottom of our newsletters. In case you deleted all of our newsletters you can contact as at tienda@gatostore.com from the address you want to remove and we'll remove it email from our lists.

WISHLIST

Can I create a Wishlist to buy at other times?
It is easy to create a wishlist but to do it, you must first have an account created in www.gatostore.
1- You must click on the heart that appears in the desired article and it will be added to the list.
2- Then you can continue buying or browsing our site.
Your wishlist will be saved in your account so you can find it easily the next time you visit our site.

PRIVACY

How do I know that my purchase will be secure?
At www.gatostore.com we take security seriously. To know more details we invite you to know our Privacy Policies.
 
What will my personal information be used for?
When you register, we keep the information provided to be used in answers to your questions, contact you if necessary and, if you wish and give your consent, send you emails about offers, promotions and other special proposals.
For more information, we invite you to know our Privacy Policies.
 
I forgot my username and / or security code How can I get it back?
If you have forgotten your security code, you can go to the login page and click on the link that says "Forgot your password?" and follow the steps requested. A new password will be automatically sent to your email account.

If you have forgotten your user name, you should contact us at tienda@gatostore.com in order to verify your identity before sending your access data again.

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For any question, write to: tienda@gatostore.com
Thank you.